Southwest Gas employees and authorized contractors may need to access your property as part of the essential work required to safely deliver natural gas. Whether entering a yard or knocking on your door, this access is often necessary, even without a scheduled appointment, to inspect, maintain, or upgrade utility-owned infrastructure that supports safe and reliable service for your home and community.
To further support safe and reliable service, Southwest Gas owns and is responsible for maintaining all natural gas infrastructure up to the meter on a customer’s property, while anything beyond the meter is the customer’s responsibility. Understanding this distinction can help clarify why employees or authorized contractors may need to access your property.
Because this work can sometimes bring individuals to your home unexpectedly, it’s important to stay aware and informed. The Federal Trade Commission reported that impersonation scams consistently rank among the most reported fraud categories. So, it’s important to stay vigilant and in the know of who is on your property and why.
Why Would a Southwest Gas Employee Be on My Property?
Southwest Gas employees are present throughout our communities, working to provide customers with safe, reliable natural gas service. This work requires them to regularly:
- Read, maintain, or replace natural gas meters
- Conduct leak surveys to ensure system safety
- Locate and mark underground utility lines before digging projects
- Perform system upgrades or routine maintenance
To help ensure your safety and peace of mind, it’s important to know how to identify legitimate Southwest Gas employees and authorized contractors.
For additional details on identifying legitimate employees, visit swgas.com/verifyemployee.
