So I gave my opinion of the experience I had at the semi new Black Crown Coffee Co. here. There were a few things I had mentioned needing improvement. I recently received this from the owner.
Hey Jerry,
My name is Scott, I am the owner of Black Crown Coffee Co. I saw the article you wrote on Tucson weekly and was sad that you had an undesirable experience. I took your feedback to heart. We now have mugs in the shop, and we have more on the way (a larger mug option), if you prefer your drink in one we can make that happen for you, just ask. I have also linked a detailed description of what beans we are currently carrying in the shop. I am working hard to make sure that my employees have a good knowledge of where our coffee comes from and the flavor profiles associated with them, I hope on your next visit your experience is better.
This is good, very good. I’m impressed and it warms my heart that people can change. I’ll be back, Scott.
This article appears in Jan 10-16, 2013.
Way to go, Scott. You “get” customer service.
refreshingly professional, for tucson…aaa customer service.
Now THAT is how it is done in the service industry, BRAVO
They’re just down the street from my house. I usually make my coffee at home, but I think I’ll stop in some day. Nice story!
Happy to see the place get some good press. Looks like Scott really is going about things the right way, and it’s great that patrons old and new are enjoying Black Crown.