I am a small business owner and find Yelp to be a site that does not promote fair and equal treatment to the businesses that are on the site. My company has 19 reviews, the total star average would be 4.75 stars, which is not perfect, but really who is. The issue I have is that only 2 reviews are showing and 17 are “filtered” giving me a 2.5 star rating. They are displaying less than 12% of the reviews posted, which to me is not an accurate depiction of my actual company reputation.
By showing this inaccurate view of our company I believe they are committing fraud, defamation and libel. The excuse they hide behind is their filter algorithm. Well I am not buying it any further. I started a Facebook Page to try and get a clearer picture of whether this problem is Nationwide and to what extent it runs. I would like to see if other companies are having the same issue I am having and to see examples of this. Visit the Facebook page and post your thoughts, they won't be filtered.
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By showing this inaccurate view of our company I believe they are committing fraud, defamation and libel. The excuse they hide behind is their filter algorithm. Well I am not buying it any further. I started a Facebook Page to try and get a clearer picture of whether this problem is Nationwide and to what extent it runs. I would like to see if other companies are having the same issue I am having and to see examples of this. Visit the Facebook page and post your thoughts, they won't be filtered.
Yelp Defamation Facebook Page
http://www.facebook.com/pages/Yelp-Defamat…