So I gave my opinion of the experience I had at the semi new Black Crown Coffee Co. here. There were a few things I had mentioned needing improvement. I recently received this from the owner.
My name is Scott, I am the owner of Black Crown Coffee Co. I saw the article you wrote on Tucson weekly and was sad that you had an undesirable experience. I took your feedback to heart. We now have mugs in the shop, and we have more on the way (a larger mug option), if you prefer your drink in one we can make that happen for you, just ask. I have also linked a detailed description of what beans we are currently carrying in the shop. I am working hard to make sure that my employees have a good knowledge of where our coffee comes from and the flavor profiles associated with them, I hope on your next visit your experience is better.
This is good, very good. I’m impressed and it warms my heart that people can change. I’ll be back, Scott.