Death of the Computer Help Desk: How to Screw up Your Computer System in Three Phone Calls or Less


Once upon time in a land as close as your nearest computer, you could call this thing called a help desk if you needed a fix with technical issues of one sort or another.

Each manufacturer had its own help desk service, each stocked with people familiar with its products and issues surrounding them.

A helpful-sounding someone would answer the phone, listen to your problem, and then offer a solution. If the first fix did not work, the person would keep trying until your issue was resolved, or at least as close to a resolution as you could come without ripping all the wires out and hurling your computer and related gadgets out the window.

Even if the help desk helper was unable to fix your problem, the call was usually worth your while. At least you knew you had been supported by someone who knew what you were talking about and what was going on.

All that has changed.

That thing called a help desk has instead morphed into more of a hell desk, where you no longer reach knowledgeable staff but random overseas workers who follow a written-out script regardless of your particular problem.