Wednesday, March 18, 2020
Page 2 of 2Original Story:
Dear Valued Guests,
As concerns regarding the coronavirus (COVID-19) continue and even escalate, we want to assure you that the health and safety of our guests and employees is our primary focus. Rest assured we are taking the necessary steps to ensure a safe environment for all.
We spend hundreds of hours cleaning our properties each day, and we have added additional efforts to our overnight cleaning and sanitizing procedures. We currently utilize a hospital-grade disinfectant and have expanded the use of this disinfectant throughout the properties to include nightly treatment of areas including restrooms, cage areas, food and beverage areas, gaming areas (including machines and tables), Club Sol desks, ATMs and kiosks, and hotel front desk and lobby areas. We are also expanding sanitization efforts in areas utilized by our incredible team members, including break rooms, restrooms and locker/changing areas. The hospital-grade disinfectant is also being used in our guest rooms.
We have communicated with our team members regarding recommended steps to take to reduce the likelihood of infection. In doing that, we relied on recommendations by the Centers for Disease Control (CDC) and other public health experts. We have also scheduled four staff member informational sessions that will take place this week. In those sessions we will talk about those recommendations, the precautionary steps we are taking, and we will answer employee questions.
We are tracking the news multiple times a day, we are following recommendations from the CDC, and we are in touch with local public health experts. We will continue to closely monitor this evolving situation and how it affects our immediate community. As new information emerges, we will communicate any changes to our plans moving forward.
We appreciate your confidence in us as we navigate this situation. As always, it is our top priority to ensure the health and safety of our guests and employees.
Kimberly Van Amburg
CEO Casino Del Sol
March 16, 2020
Dear AVA Guests,
At this time, for the safety of our guests and employees, we have made the decision to postpone our concerts that were scheduled in April.
Through discussions with the artists and artist management, we made this choice out of an abundance of caution as we navigate the current situation surrounding the coronavirus (COVID-19).
The Voz De Mando, Ana Barbara, Chiquis and Enigma Norteno show has been rescheduled to Sept. 5. We are refunding all tickets purchased for the April 18 show. Credit card purchases will be automatically refunded, and cash purchases will be refunded at the Casino Gift Shop with your receipt and order number. Tickets for the new date will go on sale Saturday, March 21 at 10 a.m.
We are working to reschedule the ZZ Top show that was originally scheduled for April 24 and will keep you informed when the new date is determined. We are refunding all lawn tickets purchased. Credit card purchases will be automatically refunded, and cash purchases will be refunded at the Casino Gift Shop.
Those who purchased reserved seat tickets for ZZ Top will have the option to hold onto their ticket to exchange it for a reserved seat at the future show. To receive a full refund on a credit card purchase please email email@example.com with your order number and name of the person who purchased the tickets. For cash refunds please visit the Casino Gift Shop.
We will continue to closely monitor the evolving situation and will make a decision about concerts scheduled in May in the coming weeks.
As always, it is our top priority to ensure the health and safety of our guests and employees. We apologize for any inconvenience this has caused and we thank you for understanding.
Kimberly Van Amburg
Casino Del Sol