Monday, August 6, 2012

Does Yelp Filter Reviews Based on Advertising?

Posted By on Mon, Aug 6, 2012 at 12:00 PM

Every time I mention my not-entirely-positive feelings about Yelp on The Range, a parade of the site's rabid supporters hit our comment section proclaiming that I'm jealous or stupid or whatever, but if Yelp is such a spectacular outlet for the voice of the everyday consumer, why are advertisers complaining the results are fixed?

But while Yelp is growing, Mattress City's Patey said his business is suffering. "We are being sabotaged because we are not interested in paying $350 a month," he said.

Patey said he had several months of positive reviews last summer, but a couple days after he rejected a Yelp salesperson's pitch about advertising on the site, he saw his positive reviews disappear, leaving one negative review at the top of his company's Yelp page.

He was also threatened by a Yelp employee, he said. On the last of several phone calls in which Patey asked why he needed the advertising if he already had positive reviews, the salesperson told him,"You are about to find out," and hung up on him, Patey said. After that, Mattress City didn't have a positive review on its page for five months, he said.

Today his Yelp page displays two negative reviews and one positive — even though there are 35 additional filtered reviews, 32 of which carry five stars. But readers can only access those other reviews by clicking on a nearly invisible link at the bottom of the page called "35 Filtered" and passing the distorted-text security measure....

Besides these recent cases, 15 complaints have been filed against Yelp at the Washington Attorney General's Office since January 2009. Half of them raised similar issues.

Tags: , , , , ,

Comments (9)

Showing 1-9 of 9

Add a comment

 
Subscribe to this thread:
Showing 1-9 of 9

Add a comment

Previously in the Range

More by Dan Gibson

Today | Thu | Fri | Sat | Sun | Mon | Tue
PiYo Strength Class

PiYo Strength Class @ Floor Polish

Thursdays, 4:30-5:30 p.m.

All of today's events | Staff Picks

Staff Pick

Summer Safari Nights

Summer Safari Friday Nights 2018 Date: Every Friday until August 3, 2018 6:00 pm — 8:00 pm… More

@ Reid Park Zoo Fri., May 18, 6-8 p.m., Fri., May 25, 6-8 p.m., Fri., June 1, 6-8 p.m., Fri., June 8, 6-8 p.m., Fri., June 15, 6-8 p.m., Fri., June 22, 6-8 p.m., Fri., June 29, 6-8 p.m., Fri., July 6, 6-8 p.m., Fri., July 13, 6-8 p.m., Fri., July 20, 6-8 p.m., Fri., July 27, 6-8 p.m. and Fri., Aug. 3, 6-8 p.m. 3400 E Zoo Court

» More Picks

Submit an Event Listing

Popular Content

  1. New Ballot Initiative Promises Cheaper Electricity Bills and Cleaner Air (The Range: The Tucson Weekly's Daily Dispatch)
  2. T.H.R.E.A.T. Watch: Border Edition (The Range: The Tucson Weekly's Daily Dispatch)
  3. One Great Thing to Do in Tucson Today: Tuesday, June 19 (The Range: The Tucson Weekly's Daily Dispatch)
  4. Claytoon of the Day: The Chump Foundation (The Range: The Tucson Weekly's Daily Dispatch)
  5. Sally Hemings, 1773-2018: Hemingses' Lives Matter (The Range: The Tucson Weekly's Daily Dispatch)

© 2018 Tucson Weekly | 7225 Mona Lisa Rd. Ste. 125, Tucson AZ 85741 | (520) 797-4384 | Powered by Foundation