I had got married on the 29th of March and had a little less than 200 people or at least 200 people. we were supposed to get food at 5:00pm for all of our guest Marys lucky dollar didn't come until 7:00pm. My guest where upset hungry and some even left because they couldn't wait any longer to eat due to them being elderly and needing to take medicine. Mary's lucky dollar decided to give my Mother in Law their pots and pans and said to give it to Gabby at Balloon Land that they didn't have enough room and didn't want to wait to finish serving everyone till the food was completely gone. They had called my phone asking for their pots and pans I informed them my mother in law has them. she then stated can you call her and have her drop them off at the balloon land. I did do this and informed my mother in law they needed them that night for a job the following day as soon as they called me. I tried talking to them about them being two hrs late and they just pretended they didn’t know what I said and said we just need our stuff you talk to gabby then hung up. The lady didn't call back nor gave me her name when I asked so I assumed it was taken care of. Two weeks later she calls back again stating we haven't given them their stuff back. So I responded and said Why was the stuff given to my mother in law in the first place it’s not our responsibility to have your stuff that is your guys job to have all of your stuff and be responsible for it at all times. And another thing I would like to know who I speak to about the dinner service you guys where 2 hrs. late and I had guest who had left because of this. She immediately said YOUR A LIAR!!! WE WHERE A COUPLE OF MINS LATE AND THATS IT. You owe us money if anything because we made food for 275 people. I said excuse me???? Did you just call me a liar??? this is how you treat your customers ??? First of all I paid a good amount of money for Gabby to pay you to feed for 200 people and that was at an all you can eat expense as well so that’s not my problem you made more then you were supposed to. What is your name? she said why do you need to know my name you just call gabby and take it up with her!! I said because I need to know who I am speaking to! So may I have your name please? she said Rosa I said ok Rosa and what is your last name? she said why do you need to know this information I said so I can report you for the bad service you did you were 2 hrs. late then you give my mother in law stuff that wasn’t hers to make it her responsibility and now you are calling me a liar and saying I owe you money when i paid 5500 for all of this to be perfect and it wasn’t!!!! well Roberto said it was good service and yes and who is Roberto was he my husband ?? was he the one who paid for all of this to happen???? No it was me and my husband and I’m telling you it was not a good service because you were 2 hrs. late may I speak to your manager. She then just stuttered um um um I said Rosa are you the manager or owner? she said no I said ok I need to speak to someone above your head please put your manager on the phone but she can’t speak to you because she doesn’t know. She doesn’t know what? She doesn’t know English so you need to take it up with gabby if you have a problem. I said oh I will and may I have your last name please or do I need to record this call? And she hung up. How rude of this place to one call me a liar when i have 200 witness stating when the food came and when it should have been then and two giving other people their stuff that she should be responsible for so now im getting harassed. This was suppose to go perfect considering it was my wedding day and it didn't but i was willing to talk bout it until i was called a LIAR and now im going to make sure this get's handled properly i don't care what it takes! NO ONE SHOULD GET TREATED THIS WAY AND I SURE WOULDN'T WANT IT TO BE THE NEXT COUPLES WEDDING TO GET SCREWED OVER AS WELL!
Tucson Weekly |
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