A good as their pizza may be, they just lost a customer. While the pizza is great, the employees have no concept of customer service and customer satisfaction. They are poorly trained, rude, arrogant and stupid. Friday, I had an appointment after work so I placed an order for a pizza 1 hour prior to picking it up. The young lady on the phone advised we that it would be ready in plenty of time.
When I arrived, I presented my coupon for $18.33, printed out from their website. I have bee a lifelong customer of Brooklyn Pizza, however, my experience was one the worst examples of customer service I have ever experienced.
The cashier took my credit card and rang me through for $21.77. My estimate of the charge was $18.33 (coupon) + 7% tax =$19.61. When I asked her what the extra charge was, I received three different and ridiculous responses, one after the other, 1) "That's just the way the register rings it up", 2) "Our prices have gone up", 3) "This coupon is not correct and must have come from some other website", and finally, 4) "I don't know, I will need to get my manager".
My pizza was supposed to be ready at 5:10pm; it was now 5:20pm and I was still standing there. A second young lady came over, took my receipt and coupon and walked into the back claiming that the coupon was not theirs. My response was that she was welcome to look it up on their website and verify it. I watched her hand the paperwork off to a third person, a woman that was much older and appeared to be in charge.
Instead of following through with my issue, the cashier continued to wait on customers, the second young lady began sweeping the floors and the older woman was flitting around in the back, obviously doing everything but addressing my issue. To this point, no one apologized for the inconvenience or the issue and all parties basically just left me standing next to the register and ignored me.
After standing there for another ten minutes, I stepped forward into the register line and told the first young lady (cashier) to just forget about the mistake in ringing up my order and give me my order and that I was late for an appointment and could wait no longer. She turned and walked over to the ovens to get my order and came back empty handed. She now, after all this nonsense, told me that my pizza was not even in the oven yet and would not be ready for at least another 40 minutes, even though I had order over an hour and 1/2 ago.
At that point, completely outraged, I handed her back my credit card and requested a refund. This, of course, caused more nonsense and the involvement of three other employees and resulted in the wait of another 5 minutes after which I was handed back my credit card and informed that the "credit" for my order may take several days to appear back in my Bank account and that if that was the case, that it would be my Bank's fault and not theirs. I explained that I did not order the pizza from my Bank and that when they ran my card through, it went into Brooklyn Pizza's account immediately and they didn't have to wait a couple of days to be paid for my pizza. The manager and cashier just shrugged and handed my back my credit card and a receipt for the credit. No once did any employee of Brooklyn Pizza apologize for the mistake and inconvenience, not once did any of them attempt to comp me for my next order. In fact the never even returned my coupon.
Every employee at Brooklyn Pizza needs to attend a class in Customer Service and Customer satisfaction, both of which are concepts that seem to elude them. To the owners of Brooklyn Pizza: BROOKLYN PIZZA YOU AND EACH OF YOUR EMPLOYEES SHOULD BE ASHAMED OF YOURSELVES. I will never order another pizza form Brooklyn Pizza and I hope everyone that reads this post boycotts you as well.
Teresa's is not the same. It used to be terrific and we ate there all the time and brought friends and visitors with us. Now the food is terrible. The service was always bad but with bad food I will not be going there anymore and not recommending it to my friends and family. Sonny, you need to wise up and run like your father did.
Pho soup is the best in town. Ordering to go you get the full size also. What a bargain!
It's just water and roots isn't it?
Well run restaurant. Great food.
Tucson, take a lesson from these folks.
Local, grass-fed and so on. Their room is boring, the seating unusual, and the food tastes pretty much like you average premium burger. Fries did not impress either. Four of us found no reason to return. Two of us had a glass of wine, the size of each pour varied greatly.
Fantastic Food and Great Service!
The crust use to be excellent. Just a few weeks ago, had it delivered to my house....so disappointed! The crust tasted like it had been frozen for a long time. Low Quality Pizza.
There is something 'off 'about the food here. I think the ingredients are not of high quality and it sure shows. It's always packed because there isn't any competition in that particular area.
How does this place rate so high? Must be be the cheapo prices. There are many better options. Healthy? My lo mein was swimming in oil. Stop voting this dive "Best of Tucson"
probably a desert frog
Is this Market now open for business?
horrible service, horrible food, long wait time, staff could care less!
dang guy, you were on the southside, VERY CLOSE TO CLOSING TIME...
AND YOU WENT OUT ON A BUSY DATE.... you don't see that you made several
contributions to the perfect storm???
pop a handful of chill pills next time...
OH. and im the owner, and I want to talk to you?? hah! I don't think so.
Salsa is made at your table FRESH. Many tasty dishes and vege choices. Mariachi band can be a bit loud. Best Mexican restaurant on the east side, by far.
One of our top favorite places to go for a special night. We've been taking our kids since they were babies and the staff knows them and can always find something for them to eat (burger, fish n chips, pasta, etc.) even though there's no "kids' menu". The kind of place where the waitstaff has been there for years. Our favorite time of year is during the RoadTrip menu!
ADS reporting Metro Grill to close: azstar.net/1hd94rz
Service was good but the food was excellent, very happy with the experience and woukd come back again! Loved the appetizers. Musseld were great
It's been a favorite of mine for many years. I've been going there since they took over the place from its previous owners. Great for breakfast and lunch. Get there early for lunch because the crowd from D-M fills it up.
When did Lupita's close, the building space is vacant with the sign gone??
The Metzger is excellent. It was my favorite of the 3 specialty tacos. Served with au jus? Creative. Although it was plain as day, I had to ask what it was because it was a surprise to see it accompany a taco. Don't dip it, just dump it on top.
Time your visit for 645pm on a Sunday. Sit on the patio and you'll get an eyeful when Hi Fi across the street raises those massive sunscreens. It's a PG13 glass fishbowl. What a party! Video wall, DJ on stage and Go Go Girls dancing in silhouette on the bar.
Say what you want to about the spotty "service" but I see the General Manager humping it the whole time. That's good enough for me.
As for people constantly wanting to F I L L themselves: those who live in fat asses should not throw stones. Ya Taco Bell pig out monkeys. Stay out of our way if it's possible to move your fat ass aside far enough for others to pass.
Tucson Weekly |
7225 Mona Lisa Rd. Ste. 125, Tucson AZ 85741 |
(520) 797-4384 |
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