I'd like to comment on the December 16, 2012 Sunday brunch, unfortunately, my fiancé and I never got to eat any. Mind you, on the preceding Friday we had lunch there and it was fine and other than the abysmal service at other lunch times, the food has also been good enough to entice us back. No more..
This morning, we decided to get breakfast out. We don't usually go for the bacon and eggs thing but today my fiancé wanted to throw healthy eating to the wind and get some. Her first thought was to just go to Cracker Barrel, which is reasonably close. In hindsight this would have been the best thing to do. Instead we decided to do Maynard's brunch.
I tried calling a number of times to determine their hours and to make a reservation but always got a message indicating that they were either "Handling another reservation or seating another guest and to please leave a message." So I left a message. The alternative was to go online and make a reservation. Their system actually takes one to Open Table. Since I use it often, and I never got a call from Maynard's, I logged on to Open Table. I actually wanted a morning time, but the first one available was 2 PM. So I made the reservation for 2 PM and we had a snack to hold us over while we waited.
It's a 40-minute drive for us so we headed out at 1:15. Arriving at Maynard's, heading east on Toole, we were presented with a roped off parking lot which left us stranded, because the stupid trolley construction has Toole blocked off to eastbound traffic. I had to turn around, while dodging westbound traffic and enter the parking lot from the wrong direction. This should have told me to forget the whole idea, but we persisted. Upon getting to the door we saw a hand lettered sign indicating that the place was closed to the public due to a private function. This deserved further investigation, since I had an email confirmation from Open Table for a 2 PM reservation, so we walked in anyway. A voice from behind us asked what we were doing so we said we were looking for the manager. The woman professed to be the manager, which is odd since their website says that one Frank Kobritz is the restaurant manager.
I told her that if in fact she was the manager, she wasn't very good at her job. She bristled at this fact and became defensive, telling us that, "The owner's daughter was getting married and the place was reserved for the wedding party." I congratulated the couple but restated my position that there was no indication 1) on the website, 2) on the telephone or 3) on Open Table that the place was closed to the public today and this was lousy management and a disservice to us.
At no time was there an apology or any attempt to make amends. A good manager would have offered some kind of compensation such as a free meal at a later time or across the street at Cup Congress today.
I've always been a fan of the grab and go food available at the Market, and then today I noticed that the muffins in the case that were being sold were COSTCO muffins, marked up to $2.50/each. Unacceptable to market food as made in house, then sell generic Costco food. There is no doubt they were from Costco, all four flavors that come in the standard mix package.
Got a salad that consisted of finely chopped up lettuce and little else. Not worth the nearly ten dollars I paid.
Food quality - low. Service quality - low. Prices - high.
Can't believe I spent sixty dollars on some of the worst food in my life. Does the cook not have taste buds or just not taste his food?
Terrible food that tastes like it came from a fast food dollar menu. Worse service.
I arrived at 6:15 p.m on a Wednesday. I gave one star because there was no zero rating. Why?
#1. The atmosphere was dingy, dirty and broken down. The carpet had more food stains than the steam table at it's worst. There were holes in the carpet. I noticed wet cleaning rags left on the floor in various corners of the serving stations.
#2. The food, if you can call it that was unlabeled. You were not always sure what you were selecting. The food was tepid to cool at best. No one was at the carving station. The ham looked like it had been around for a day too long to be eaten. The food basically tasted like it had remained in the same steam-table pan since the lunch hour, rather than replacing the old pan with a fresh pan of hot food.
#3. The soft serve ice cream machine was broken. Yet there was soft serve drippings on the nozzles and on the catch tray. The dessert station was woeful. One or two crumbled pieces of cake on a cake plate. Three or four cookies here or there on different trays. A few dishes of each selection on trays. It looked like the day's before leftovers.
#4. The help were basically helpful and courteous. No complaints about them.
All-in-all, if you're looking for a fair-priced enjoyable dinner buffet, avoid this one!
Food was fair and the service was worse... Much worse.
Save your money, or better yet, go down the road and eat at J Marinara's!
wow talk about BAD service, over priced... bad bad bad, I went in with my children and right away got the cold shoulder. It took the waitress well over an hour to even serve our salads and appetizer, and when I ordered shirly temples for my 3 kids (ages 2,4 and 12) she brought them all in wine glasses... for a 2 year old! they were out of some main greek dishes and after complaining about the wait the manager did not even come over to check on me. I went on 2 separate occasions because I beleive in 2nd chances and both times were very bad experiances!
Ate there on 5-3-2011 The waitress we had had an attitude, she forgot one of our coffee's and when we asked for it she wasn't very happy. She almost dumped water on us, and proceeded to tell the cook about it....then we were worried about what was going to come out of the kitchen. The tortilla that came with breakfast was as hard as a rock, and wouldn't come off the plate...it was stuck! We turned the plate upside down and it still would not come off. If this waitress were one of my employee's, I would have fired her. Not only was breakfast bad (we had a party of 5) for all of us, the wait was extremely long. I still left a tip and told her that the only reason why I did was so that she would have a better day...her response..."Whatever"
Save your money, time, and palate... eat somewhere else.
Their slogan should read, "Denny's, It doesn't getting any worse than this."
Don't go to Denny's. Support local diners like Chaffins on broadway and euclid doing the same thing - way better.
One of the reasons my friends and I frequented del Lago, is the General Manager was always so friendly and would take the time to visit with us and ensure our experience was pleasurable. Fortunately, he was able to replace the woman supervisor with a more pleasant woman, who like him, ensures a nice experience. However, since he is no longer there, I will no longer go back. I understand the "owner" from Chigago decided to "make a change". Typical old man from Chicago with an ego. I am sure he is used to rude, business only, save a penny type of business. Here's a word of advice for him. Stay in Chicago. People here in Vail AZ appreciate a manager like Jim, and we will follow him to where he ends up. For now, we will frequent Montogomery's before coming back to del Lago. Nice job old man. And I can say that, as I too am a senior citizen.
Too expensive, passable food, chain joint, syrupy service (how many times must you ask me if everything is OK?) not again.
Horrible service, mediocre food - add a minimum 30 minute wait and this is what you can expect from Blue Willow. They have some good dishes: the chicken tortilla sour cream bake, fruit crepes, and quiche. But, none of their food is worth the wait or the glares you'll catch from their hipster hostesses and waiters. Do yourself a favor, go down the street to Los Alazones and pay $5 less for a superior burrito!
Weak. Don't waste your time. Try Monkey Burger.
Terrible service. Have been a few different times. Food only so-so. My husband & I ordered a hamburger to split and they tacked on a split plate charge! We don't mind paying a split plate charge when they actually bring additional sides but we're talking about a hamburger that was simply cut in half! When we complained, the waitress was rude and corrected the bill but then threw it across the table at us. Have written two letters to the owner about this incident with zero response. This place obviously does not care about custmer service or service recovery.
Monkey Burger - Stopped by to try their burgers and ordered a 1/2 pounder medium rare burger and 1/3 pounder for my 92 year old father. Both burgers came well done and asked one of the lady's to look at it. She said I am really sorry we will cook you aniother one. The next burger came back RAW which at this point showed them and said I go to Zen Burger and never have a problem what's up with your cooks. The next burger came back well done. The manager a young man asked how was it and said it was well done. The manager came back and said I have used three patty's to make you happy maybee I need to hire Zen Burger cooks. What a comment to make when his cooks could not cook a burger right.
Monkey Burger is a waste of time and they are rude! Save your money and go to Zen Burger or even the Wildcat House.
Just don't watch the servers make the salads using their hands.
I just went to Austin's and the everything was disappointing. The services is sooooo slow and the price of the food (diner food) is off the charts. They upcharge for french fries instead of chips and then they give you very little. The shakes don't come out with the meal but after you're almost finished eating and ready to go. I can't not express to you enough how overly priced the food is. Please choose another diner in the future.
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