Great beer selection but service is way too slow and they don't care. That may work on Friday night when you want people to linger, but at 12 on a Tuesday people need to get back to work. UA staff gets an hour for lunch, I once took my office there and got in trouble because it took us 1.5 hours to get back. Not good!
Used to like it but it has gone down hill over the last few years. Poor quality pizza and horrible service. I have had multiple deliveries where the pizza arrives 30 or 40 minutes later than they say it will and when it gets there it is burnt on the bottom and cold. It takes a lot of effort to screw up that bad. Not to mention EVERY time I have added a six pack to my order the driver "forgets it in the cooler" and has to go back to his car for it. Hmmmmm. Im guessing they hope you forget so they get free beer.
A good as their pizza may be, they just lost a customer. While the pizza is great, the employees have no concept of customer service and customer satisfaction. They are poorly trained, rude, arrogant and stupid. Friday, I had an appointment after work so I placed an order for a pizza 1 hour prior to picking it up. The young lady on the phone advised we that it would be ready in plenty of time.
When I arrived, I presented my coupon for $18.33, printed out from their website. I have bee a lifelong customer of Brooklyn Pizza, however, my experience was one the worst examples of customer service I have ever experienced.
The cashier took my credit card and rang me through for $21.77. My estimate of the charge was $18.33 (coupon) + 7% tax =$19.61. When I asked her what the extra charge was, I received three different and ridiculous responses, one after the other, 1) "That's just the way the register rings it up", 2) "Our prices have gone up", 3) "This coupon is not correct and must have come from some other website", and finally, 4) "I don't know, I will need to get my manager".
My pizza was supposed to be ready at 5:10pm; it was now 5:20pm and I was still standing there. A second young lady came over, took my receipt and coupon and walked into the back claiming that the coupon was not theirs. My response was that she was welcome to look it up on their website and verify it. I watched her hand the paperwork off to a third person, a woman that was much older and appeared to be in charge.
Instead of following through with my issue, the cashier continued to wait on customers, the second young lady began sweeping the floors and the older woman was flitting around in the back, obviously doing everything but addressing my issue. To this point, no one apologized for the inconvenience or the issue and all parties basically just left me standing next to the register and ignored me.
After standing there for another ten minutes, I stepped forward into the register line and told the first young lady (cashier) to just forget about the mistake in ringing up my order and give me my order and that I was late for an appointment and could wait no longer. She turned and walked over to the ovens to get my order and came back empty handed. She now, after all this nonsense, told me that my pizza was not even in the oven yet and would not be ready for at least another 40 minutes, even though I had order over an hour and 1/2 ago.
At that point, completely outraged, I handed her back my credit card and requested a refund. This, of course, caused more nonsense and the involvement of three other employees and resulted in the wait of another 5 minutes after which I was handed back my credit card and informed that the "credit" for my order may take several days to appear back in my Bank account and that if that was the case, that it would be my Bank's fault and not theirs. I explained that I did not order the pizza from my Bank and that when they ran my card through, it went into Brooklyn Pizza's account immediately and they didn't have to wait a couple of days to be paid for my pizza. The manager and cashier just shrugged and handed my back my credit card and a receipt for the credit. No once did any employee of Brooklyn Pizza apologize for the mistake and inconvenience, not once did any of them attempt to comp me for my next order. In fact the never even returned my coupon.
Every employee at Brooklyn Pizza needs to attend a class in Customer Service and Customer satisfaction, both of which are concepts that seem to elude them. To the owners of Brooklyn Pizza: BROOKLYN PIZZA YOU AND EACH OF YOUR EMPLOYEES SHOULD BE ASHAMED OF YOURSELVES. I will never order another pizza form Brooklyn Pizza and I hope everyone that reads this post boycotts you as well.
The crust use to be excellent. Just a few weeks ago, had it delivered to my house....so disappointed! The crust tasted like it had been frozen for a long time. Low Quality Pizza.
There's about 3-4 places in town where you can get a real NY slice, this is one of them. Really enjoyed it. Only gave 'em 4 stars because I haven't tried anything else, but I will!
I don't want to give them any star at all. Ordering from them is a nightmare. It says 50 minutes on the website but takes two hours. It just also might happen that you don't get your order at all because their online order system is having trouble. If you know that, why wouldn't you check if there are open orders online!?!?! Won't order from them again because honestly, their pizza is just not that good either.
Best pizza in town! I can't wait for the Beer Garden to open!
What the hell happened tonight? I ordered for take out they told me 35 mins. I came in 35 mins and had to wait an extra 15-20 minutes. They handed me my soda first and it got warm during that time. I asked them to put it back in the fridge and when I got my pizza they handed me the same warm soda. I got home and the garlic knots were BLACK and hard and if I threw it at a window it would break it. AND we found a short black hair (possibly from facial hair or a male) on the pizza. The pizza was slapped together and the cheese didn't even stick to the crust. I can't even complain to the company because there isn't something to write on the website. I'm totally disappointed and honestly I rather pay more at a different pizzeria (and I live a block away) instead of the crap food and piss poor customer service I just experienced.
The first pizza i consumed from this restaurant, was a regular flat pizza, and, it was quite tasty. i returned,and, ordered a pan pizza. It consisted of a pile of canned tomatoes on top of a bland tasting dough.
Now this is some Italian food! The crispy thin crust pies are excellent. There are also little gems of italian greats all over the menu, such as the shrimp fra diablo...
This place will continue to be in my rotation of eateries.
Oh my gosh. Blah-anchi's. Crap-anchi's. No, really. My husband had the meatball sandwich and I have the lasagna. Yuk! So flavorless and blah. We could be wrong but from the looks of their pizzas, we suspect they are on par with what you might get at a school cafeteria.
Unfortunately this restaurant has closed.
I tried this place years ago and never went back as I thought the food was mediocre and the place too loud. It can get loud but its really a great restaurant in an area of town with few choices of restaurants. Pizza is just fine, thin crust better than regular. Food portions are hugh and all the food is tasty and reasonably priced. Great staff. Beats dealing with a Brooklyn Pizza kind of place.
Only someone who owns the place would say their pizza is great. I found it quite ordinary and not nearly as good as Brooklyn or Mario's at the corner of Ft Lowell and Stone. BRooklyn is too small and noisy for my tastes.
I wish the best for this restaurant but overall, I was disappointed with the pizza. It was very creasy and the toppings spilled all over the place. Its not like the New York pizza I grew up with.
Beer selection is excellent, with a few local-ish brews and a ton of ones from places you may never have heard of. Pizza is serviceable, with a crispy crust and decent toppings. Service can be slow, even during the summer months--plan to linger.
Great selection & fresh pizzas, topping combos range from classic to new inventions. Be sure to schedule extra time if you go during lunchtime.
I've never had bad service and I have never ordered the same thing twice and I've found everything to be wonderful. The salad I had the first time was HUGE. The second time I tried the pizza and thought it was pretty good. The next time I had appetizers and drinks and I loved them so much, I took home an order of appetizers with me (with happy hour prices, why not?). I'm going to eat there tonight and I'm looking forward to it!
Really good pizza. Not the best in town but certainly good. We'd probably go more often but the place is small and gets way too busy.
Best pizza in Tucson, hands down. Some people may prefer Brooklyn's but understand that these two places do pizza totally differently. Grimaldi's uses a real coal-fired oven, whereas Brooklyn's uses a standard pizza over. Both places are very good but we like Grimaldi's the best. One thing I gotta ask though. Who on earth orders a big hunk of cheese cake after stuffing their face with pizza?
Tucson Weekly |
3725 Mona Lisa Rd. Ste. 125, Tucson AZ 85741 |
(520) 797-4384 |
Powered by Foundation