Monday, August 6, 2012

Does Yelp Filter Reviews Based on Advertising?

Posted By on Mon, Aug 6, 2012 at 12:00 PM

Every time I mention my not-entirely-positive feelings about Yelp on The Range, a parade of the site's rabid supporters hit our comment section proclaiming that I'm jealous or stupid or whatever, but if Yelp is such a spectacular outlet for the voice of the everyday consumer, why are advertisers complaining the results are fixed?

But while Yelp is growing, Mattress City's Patey said his business is suffering. "We are being sabotaged because we are not interested in paying $350 a month," he said.

Patey said he had several months of positive reviews last summer, but a couple days after he rejected a Yelp salesperson's pitch about advertising on the site, he saw his positive reviews disappear, leaving one negative review at the top of his company's Yelp page.

He was also threatened by a Yelp employee, he said. On the last of several phone calls in which Patey asked why he needed the advertising if he already had positive reviews, the salesperson told him,"You are about to find out," and hung up on him, Patey said. After that, Mattress City didn't have a positive review on its page for five months, he said.

Today his Yelp page displays two negative reviews and one positive — even though there are 35 additional filtered reviews, 32 of which carry five stars. But readers can only access those other reviews by clicking on a nearly invisible link at the bottom of the page called "35 Filtered" and passing the distorted-text security measure....

Besides these recent cases, 15 complaints have been filed against Yelp at the Washington Attorney General's Office since January 2009. Half of them raised similar issues.

Tags: , , , , ,

Comments (9)

Showing 1-9 of 9

Add a comment

 
Subscribe to this thread:
Showing 1-9 of 9

Add a comment

More by Dan Gibson

Staff Pick

West Side Brew District Tour

Join us for a tour Tucson's Westside Brew House District. Ticket includes 1 drink at Dragoon, Hamilton… More

@ 1912 Brewing Company Second Saturday of every month, 5-9 p.m. Continues through Dec. 10 2045 N Forbes Blvd Ste 105

» More Picks

Submit an Event Listing

Popular Content

  1. Gen. Michael Flynn, Conspiracy Tweeter and Trump Whisperer, Is a National Security Risk (The Range: The Tucson Weekly's Daily Dispatch)
  2. Hershel Needs a Home (The Range: The Tucson Weekly's Daily Dispatch)
  3. T.H.R.E.A.T. Watch: Journalist Christiane Amanpour Is Worried (The Range: The Tucson Weekly's Daily Dispatch)
  4. For More About Betsy DeVos' Priorities, Follow the Money (The Range: The Tucson Weekly's Daily Dispatch)
  5. Cinema Clips: The Eyes of My Mother (The Range: The Tucson Weekly's Daily Dispatch)

© 2016 Tucson Weekly | 7225 Mona Lisa Rd. Ste. 125, Tucson AZ 85741 | (520) 797-4384 | Powered by Foundation